Returns and Refunds
Sorry to hear you want to return your products. We know these things happen.
Here are the steps for return:
- Email us within 7 business days of receiving your package to get a return authorization to get return approval number (RAN).
- The item must be sent back in new/unused condition in order to receive a refund. (Return shipping fees are paid by the buyer). Any product not received in original condition will be refused.
- Ship product back to us within 5 business days of receiving RAN with RAN clearly marked on box and on inside paperwork. Any product not received back in a timely manner will be refused. (Within 20 Days)
- Make sure to retain copies of Tracking numbers used to return as we cannot look these up.
- Once received returns will be processed within 3 business days of receipt and credit applied to method used.
Please ship to:
Custom Apparel R Us
28231 Ave Crocker Ste 90
Valencia, CA 91355